Frequently Asked
Questions

Purchasing

Which plants come with the starter set? Can I customize it?
How do I redeem a coupon, gift card, or referral code?
How much do the plant yCubes cost?
What are the financing options?
Do I need to purchase the Gardyn Sprout Nursery?
Where can I buy plant food for the Gardyn?
How can I find out about current promotions?
Where can I purchase accessories for my Gardyn?
Can I buy a Gardyn and ship it to a friend? What about gifting a membership?

Membership

Can I purchase a membership with the Gardyn?
What do I get with my Gardyn membership?
When does my pre-paid membership start?
What types of membership plans do you offer?
How do I purchase a membership, and how much does it cost?
Who, or what, is Kelby™? What does Kelby do?
Can I still use the Gardyn and Gardyn App without membership?
Is there a free trial period for membership?
Do I need multiple membership plans for multiple Gardyns?

Shipping

Do you ship outside of the United States?
What are the shipping costs for the Gardyn and plants?
Can you deliver to P.O. Boxes?
How can I find out about the status of my order?
When do I receive my Gardyn once I've placed my order?
How can I manage my Gardyn shipment?
How big is the shipping box?
Can I buy a Gardyn and ship it to a friend? What about gifting a membership?
Can I return my Gardyn?

Installation

How big is a Gardyn? Can it fit in a studio apartment?
What comes with my Gardyn?
Where should I set up my Gardyn?
What does my Gardyn device need to work?
Do I need a water connection?
Do I need to secure my Gardyn to the wall?

Gardyn device use & care

What are the different parts of the Gardyn made of? Is it PVC?
What do the cameras do? Can I disable them?
If any part of my device is not working properly, what happens?
Are the Gardyn’s lights full spectrum?
How long do the LED lights last?
How much energy do the lights use? What is the monthly cost?
Can I adjust the lighting schedule or the lights' intensity?
Can I go on vacation and leave my Gardyn?
What happens if my WiFi or power goes out? Will my Gardyn still work?
How often do I need to clean the Gardyn?
Can I use tap water in the Gardyn?
How much water does the tank reservoir hold?
Do I need to measure my water’s pH levels?

Plants & growing tips

What kind of plants can I grow on my Gardyn?
Where is the full list of plants that you offer?
Will you be adding more plants?
What type of seeds are you using?
How and where do I order plants?
How quickly do plants grow on Gardyn?
Does Gardyn replace plants that don't sprout or grow?
Do I need to wash the plants before eating them?
What growing medium do you use?
How often do I need to add water?
What is the plant food you provide made of?
Can I use organic plant food?
What do I do with a plant once I'm done with it?
Why do I need to replace plants from time to time?
Can I grow my own seeds?
Are there any plants that are toxic to pets?
Can I grow marijuana in the Gardyn?
Is it possible to get pests?

Gardyn app

Is the Gardyn App free? Do I have to download it?
What type of phone do I need for the Gardyn App?
What can I see or control from the Gardyn App?
What kind of notifications will I receive on my phone?

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