PURCHASING

What are the financing options?

We are proud to partner with Affirm to provide financing over 6, 12, 18 or 24 months. 0% APR is available. See Shop Now for further details.

When do I receive my Gardyn once I have placed my order?

It depends on your location. Most shipments in contiguous United States take between 7 and 15 business days.

Can I customize the plants included in the Starter Kit?

The Starter Kit comes pre-packaged with an assortment of plants designed to give you a positive and diverse growing experience for the start of your Gardyn journey, and is not customizable. The Starter Kit includes 30 of our most popular leafy greens, herbs, and fruiting plants, including such staples as Butterhead lettuce, Thyme, Cherry Tomatoes, and Jalapeños. Gardyners have reported their pleasant surprise at discovering new favorites that they would not have been exposed to without the Starter Kit!

Once you have activated your Gardyn and successfully paired it with your app, you can access and place your order for additional yCubes. When you activate a 30-Day Free Trial of our monthly membership, you will also immediately redeem 10 free yCubes to order. If there are any plant yCubes that came in the Starter Kit that you are not interested in growing, we recommend removing the seeds and replacing them with your own!

Can I purchase a membership with the Gardyn?

Yes you can! Bundling a membership with your Gardyn is a great way to save. You can also finance any of these plans via Affirm:

  • The Starter Kit (includes only the Gardyn Home Device)
  • One Year Harvest (includes a 1-year membership)
  • Two Year Harvest (includes a 2-year membership)

Do I have to buy the Gardyn app?

The Gardyn app is free to download! Once you have connected your Gardyn to your WiFi network, you will have the ability to read and adjust your Gardyn’s settings, including the automatic lighting and watering schedules using the app. While you do not need to purchase a membership to use the app, there are many benefits to purchasing membership. Learn more.

How much do the plant yCubes cost?

Gardyn members can redeem up to 10 yCubes per month for no additional cost with free shipping. Any additional yCubes past the allotted 10 are $1.99 per month, and flat rate shipping is charged for orders over 20 yCubes. Without membership, yCubes can be purchased for $4.99 each with flat rate shipping.

Where can I purchase plant yCubes?

Gardyners can purchase more plant yCubes directly through their Gardyn app once they have assembled their Gardyn and connected it to their WiFi network. If you are having difficulty connecting, reach out to Gardyn Support at support@mygardyn.com.

Where can I purchase Strawberries?

Strawberries are currently available for bulk purchase here. They are shipped as live, dormant bare root plants, and we are still looking to overcome the necessary regulatory hurdles to ship strawberries to all states. Until they are available for purchase in all states, you will not be able to purchase them in the Gardyn app as part of your membership. Learn more about strawberry care and what to expect when you receive your strawberries here.

Where can I buy plant food for the Gardyn?

Gardyners can purchase more plant food directly through their Gardyn app once they have assembled their Gardyn and connected it to their WiFi network. Gardyn members can redeem 1 package of plant food as part of their monthly subscription. Without membership, an 8 oz package of plant food is $4.99.

SHIPPING

How big is the shipping box?

Gardyn Home comes in two boxes: one for the lights (48in x 5in x 3in) and one for the remainder of your Gardyn (30in x 25in x 16in).

What are the shipping costs?

None! At Gardyn, we are here to make your life easier. No hidden costs. The shipping of your Gardyn Home device, as well as the shipping of all plants every month are on us! That makes a big difference! (only for contiguous USA)

When do I receive my Gardyn once I have placed my order?

It depends on your location. Most shipments in contiguous United States take between 7 and 15 business days.

Do you ship outside of the United States?

Unfortunately, at this time we only ship to the continental US as well as Hawaii and Alaska.

Can I return my Gardyn?

Yes, we are proud to have a two-month return policy so that you can get full refund if you don't want your Gardyn anymore. See Return Policy for more detail.

Can I offer a Gardyn to a friend? How does it work with the subscription?

Yes, absolutely. That's a marvelous present! Just enter your friend's address as the shipping address. When your friend gets their Gardyn, they will be able to create an account from the Gardyn App and get the membership to keep receiving plants (yCubes).

Which plants come with the starter kit?

Your Gardyn includes our yCube welcome kit which is a variety of plants: Arugula, Basil, Breen, Butterhead, Cherry Tomatoes, Chives, Cilantro, Dill, Green Mustard, Jalapeños, Kale, Matilda, Mint, Red Mustard, Rouge d'hiver, Sweet Peppers, Sweet Thai Basil, Tatsoi, Thyme and Watercress

What are Gardyn Shipping and Handling Policies?

Gardyn Inc. ships currently to addresses in the continental United States, Alaska & Hawaii. Gardyn Home device will only be sent to valid street addresses; there is no delivery to P.O. Boxes or APO/FPO addresses. yCubes refills boxes, we do ship to P.O. boxes. Delivery to Alaska & Hawaii is available for an additional fee. Shipment to multiple locations from a single order is currently not available. If the carrier cannot deliver the package and returns it to Gardyn, any additional cost for subsequent shipping attempts will be at the customer’s charge.

How can I manage my Gardyn shipment?

If FedEx is the carrier: You can use FedEx Delivery Manager (FDM) to request delivery services like: Schedule the delivery (available for residential addresses served by FedEx Express and FedEx Home Delivery) Put your package on vacation hold Hold your package at a FedEx location for pick up Change the delivery address To change your package’s delivery address, you can choose from 2 options: Use your FDM account Contact Gardyn support to request the change for you If a delivery option isn’t available in FDM, this may be because of the status of the package. For example, if the shipment is already out for delivery, then the package isn’t available for a delivery appointment set up.

INSTALLATION

Do I need a water connection?

No! You just need to add water into the reservoir from time to time and your personal Gardyner Kelby will tell you when.

Where should I install my Gardyn?

Gardyn can grow any where in your home as long as there is a power outlet and wi-fi network. It doesn't even require a minimum amount of sunlight as two LED lights are included in your Gardyn. We recommend you choose a place that is temperate and dry (most rooms in your place should be) with limited temperature variation (65F-75F). The Gardyn Home is designed to be against or close to a wall as the light can be bright and should not be looked at directly.

How big is a Gardyn? Can it fit in a studio apartment?

The Gardyn Home can definitely fit in any home, regardless of size or square feet. It was designed to grow large quantities of food on a very small footprint: 2 feet wide by 1 foot deep. It is 5'4" tall.

What does it need to work?

Gardyn only needs a 110V power outlet and Wi-Fi.

What comes with my Gardyn?

In addition to the Gardyn Home device, the box contains an assortment of 30+ plants (yCubes) and plant food so that you can start growing immediately. It also contains 6 caps (to close slots that are currently not growing any plants) and a raspberry-color sleeve to easily handle your plants for harvesting.

How do I create a Gardyn account?

You can create a Gardyn account from the Gardyn App when or before you activate the device.

Why do I need to give a credit card number when I create a Gardyn Account?

When you create your Gardyn account, we receive all the information we need to be able to ship your plants (yCubes) to you on a monthly basis. This includes your credit card details to charge the membership. The 30 days after the activation are on us, so you have 30 days to enter your payment method. If you bought a 1-year or 2-year membership, you just need to enter your purchase confirmation number.

GARDYN APP, USE & CARE

Which type of phone do I need for the Gardyn App?

The Gardyn App requires phone with operating systems iOS 10 or Android 4.1 and up.

What can I see or control from the Gardyn app?

The Gardyn app makes it possible for you to control your Gardyn from anywhere in the world and to get recommendations from Kelby, your personal AI Gardyning assistant. You can even view photos of your plants growing, the current temperature, humidity, water level, watering schedule and light intensity. Kelby optimizes this for you but you can also manage it manually if you wish.

What kind of notifications will I receive on my phone?

We try to keep it to urgent notifications. All other recommendations by Kelby can be found in your smartphone Gardyn app. In your app settings, you can decide what kind of messages you want to receive and how/where.

PLANTS & GROWING TIPS

How long does it take to grow plants?

It depends on the plants. For instance, lettuce may take 3 weeks to grow to maturity once they have germinated. Most importantly, we provide advice to trim your plants so that they will regrow quicker, once the root system is in place. It makes a big difference!

Why do I need to replace plants from time to time?

Your plants will grow fast and you may be able to harvest the same plant several times. However after a period of time, certain varieties will not grow anymore or may start bolting (growing into flowers). You will then need to order new yCubes to replace them. Your Gardyn can grow 30 plants at the same time. If you eat on your plants for 3 to 4 months, you will need 7-10 yCubes a month. Your membership is meant for that!

What happens if I don't use the plants that are growing?

It is going to keep growing nicely, hence no waste! Kelby (your private gardyner) will make sure the plants keeps growing healthily and may actually slow their growth if necessary to keep them fresh for longer. At some point though, some plants may become too big or bolt (grow into flowers). You may then want to replace them with new plants.

Can I go on vacation and leave my Gardyn?

Yes! Thanks to vacation mode, Kelby is going to take care of your plants even when you are away and make sure they look great when you come back. See conditions in terms of service here.

How often do I need to add water?

It depends on many parameters such as temperature, humidity, the overall growth of your plants, intensity of light, etc. Kelby monitors all these parameters for you and will notify you when you should think about adding water. Typically, in normal conditions, a full reservoir should be enough for several days up to a few weeks. If you are away, just let Kelby know and she'll manage your Gardyn for you.

How do I order plants?

Just go to "Order" in the Gardyn App and order what you want. Kelby will also remind you when you should think about ordering new plants and will recommend some based on your preferences. You decide! This is included in your membership.

How often and how many plants can I order?

Through your app, you can order all the plants (yCubes) you want from our portfolio (or even seedless yCubes to grow your own). In order to reduce the environmental impact of transportation, your membership includes one shipment per month of 10 yCubes max. You can definitely buy more yCubes more often if you wish. You decide!

What is the plant food you provide made of?

The plant food is purely mineral and provides the plants with all the nutrients they need, both macro and micro nutrients like nitrate, potassiun, phosphorus to name just a few.

Which plants can I grow on my Gardyn?

You can grow many plants on your Gardyn: small ones if you want to use only one slot for each plant, or even pretty tall ones if you want them to develop and expand over you Gardyn. We are providing a portfolio of plants that our team keeps broadening. You can also order seedless yCubes and use your own seeds.

What type of seeds are you using?

All the seeds we use at Gardyn are organic, non-GMO seeds sourced from small farms in the US. We put great care in selecting the best varieties that will grow well in your Gardyn and are extremely nutritious and tasty.

What are the yCubes™ made of?

The yCubes are made of rockwool: it is an inert mineral, made out of basalt rock. It provides a perfect medium for the seed to germinate and develop its roots. The plastic around it is made of corn and is compostable in industrial composters (use your yard trash). No waste!

MEMBERSHIP

What do I get with my Gardyn membership?

Automation: Our Gardyn assistant Kelby fully manages and optimizes the care of your plants through the Gardyn app to fit your needs and to provide you with tips and ideas. 10 yCubes per month: Every month, you can order up to ten items from your application, an item being any plant (yCube) you want or a package of plant food. They will be delivered to your door free of any shipping cost. Obviously, you can buy more if you’d like. The monthly shipment schedule is to simply reduce the environmental impact of transportation by regrouping your order into one shipment a month.

When does my membership start?

The membership starts when you activate or purchase it in the Gardyn app.

How do I activate my pre-paid membership?

If you have purchased a prepaid 1-year or 2-year membership with your Gardyn Home, the activation code of your membership is your order number, starting with a D that you can find on your order receipt. For a detailed step by step of this, feel free to check out the information on our website here.

Can I pause or cancel my membership?

If you signed up for a non-commitment month-to-month membership, you can cancel your membership at any time and will no longer be charged starting the first day of the following month. Reach out to Gardyn Support at support@mygardyn.com at least 3 days prior to your expiration date to request to cancel your membership.

You can reactivate your membership at any time for no additional cost. If you signed up for a 1-year or 2-year membership, you can cancel your membership when the committed period is over. You can also reach out to Customer Support to request to pause your membership for up to 60 days.

I selected the month-to-month plan, do I have to re-enroll each month?

No, once you have enrolled in a month-to-month membership, we process your membership every month on the anniversary date of the activation. If you wish to not purchase a membership for that month, you just need to contact Gardyn Support to cancel the membership in order to not be charged during that period.

Who is Kelby™ and what does she do?

Kelby is Gardyn's artificial intelligence. She is your own private Gardener (Gardyner!). Kelby monitors all of the various parameters of your device, views the plants and optimizes plant growth to best address your needs. She also notifies you when it is time to add plant food, refill the water reservoir, harvest your plants and provides helpful tips and ideas to further enjoy your Gardyn and the food you are growing.

Can I still use Gardyn Home if I cancel my membership?

Yes, absolutely. However you won’t have the support of Kelby and our team of Plant Specialists. Without membership you will not be able to receive monthly yCubes or have access to the membership rate for refills. As a result, you will have to maintain your Gardyn independently, without the support of your virtual assistant.

GARDYN
×
Close Panel