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Gardyn Membership Terms
Effective Date of Current Policy: November 30, 2022
Membership Scope
- Depending upon device type, 5 or 10 credits per month are granted on the monthly anniversary of your membership activation date, with rollover of up to 16 or 30 credits to use when you’re ready. These credits can be redeemed through your Gardyn app for yCubes, Microgreens, plant food, and certain accessories. Members receive one free shipment a month, and can place additional orders within the month for a shipping fee.
- Automation of your Gardyn Home or Studio device. Kelby™, the Smart Gardyning Assistant that connects your Gardyn Home or Studio to your app, takes care of watering and lighting your plants to ensure the fastest, healthiest growth.
- Automated recommendations and advice. Kelby™ sends messages to your mobile device and/or email relating to your device and the growth of your plants. Kelby™ messages provide information and advice on how to take care of your plants with just-in-time tips, plus any timely or urgent actions you should take to ensure the health and longevity of your device and plants.
- Unlimited access to active options in the Gardyn Plant Portfolio of 50+ rotating species, including member-only plant releases.
- Unique app features, including access to Timeline, the Memory Editor, Vacation Mode, and Smart Watering.
- Special access to sales and promotions.
Membership Coverage and Billing Cycles
Billing Cycles and Auto-Renewal
You may select either a monthly, 1-year, or 2-year Gardyn Membership term. You will be charged immediately for the initial term. Following the initial term, your Gardyn subscription will automatically renew for a term of the same duration as the initial term (i.e. monthly, one-year, two-year respectively), unless action is taken to select a different term or cancel the current one before it renews. We will charge any credit or debit card we have on file for you at the fee then in effect plus any applicable taxes on a recurring basis without further notices to you (except to the extent that notice is required by applicable law) unless and until you notify Gardyn of your desire to cancel your Gardyn Membership by following the Gardyn Membership cancellation process. To avoid being charged for a new term, you must cancel your membership subscription before the end of the current term. If you cancel, you can continue to access Gardyn Membership benefits until the end of your term.
You may be given the opportunity to prepay for a period of one or more months of your Membership. At the conclusion of a prepaid period, unless you cancel prior to renewal, and to the extent permitted by applicable law, your Membership will automatically continue for a term of the same duration as the initial term (i.e. monthly, 1-year, 2-year respectively) at the then-existing non-promotional price for your Membership level.
Gardyn may offer some promotions or discounts related to Memberships from time to time. Please read the details of those offers carefully, as any additional terms presented to you during the sign-up process will form part of these Membership Terms. Unless specified in writing, all discount offers that require a payment are non-refundable. Any free trial or other promotion must be used within the specified time frame of the trial or promotion. You may be required to have a valid payment method on file in order to initiate a free trial; in this case, if you do not cancel before your free trial period ends, your account will be converted to a paid Membership and will be charged in accordance with these Membership Terms.
Account Registration
Termination, Pausing, or Cancellation of Membership
If you pause or terminate your Membership, you may use your Membership until the end of the then-current period and your Membership will not be renewed after that period expires. However, you won’t be eligible for a prorated refund of any portion of the Membership fee paid for the then-current Membership period, subject to specific cancellation and refund rights listed below for certain Canadian residents. We will preserve any remaining credits for 90 days. To redeem these credits, you need to resume a membership within 90 days. All membership plans are eligible for renewal cancellation, but only Monthly Memberships are eligible for a pause.
Suspension/Termination by Gardyn
Payment
Billing Authorization
Third-Party Payment Processors
Financed Purchases
Bill Inquiries and Refunds
Statutory Cancellation Rights (Certain Canadian Residents Only)
British Columbia
You may cancel your Device Membership 10 days after you initially subscribe for any reason by sending Gardyn a notice of cancellation to [email protected]
Ontario
Your Rights under the Consumer Protection Act 2002: You may cancel this agreement at any time during the period that ends ten (10) days after the later of the day you receive a written copy of the agreement and the day all the services are available. You do not need to give the supplier a reason for cancelling during this 10-day period. In addition, there are grounds that allow you to cancel this agreement. You may also have other rights, duties and remedies at law. For more information, you may contact the Ministry of Consumer and Business Services. To cancel this agreement, you must give notice of cancellation to the supplier, at the address set out in the agreement, by any means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier that is on record with the Government of Ontario or the Government of Canada or is known by you. If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).
Saskatchewan
Your Rights under The Consumer Protection and Business Practices Act: You may cancel this contract at any time during the period that ends seven (7) days after the later of the day you receive a written copy of the contract and the day all the services are available (in calculating the 7 days, count only days on which the supplier is open for business). You do not need to give Gardyn a reason for cancelling during this period. In addition, there are other grounds that allow you to cancel this contract. You may also have other rights, duties and remedies at law. For more information, you may contact the Consumer Protection Division, Financial and Consumer Affairs Authority of Saskatchewan. To cancel this contract, you must give notice of cancellation to Gardyn, at 7315 Wisconsin Avenue, Bethesda, MD 20814, USA, by personal service, by registered mail or by any other means set out in the contract. If you cancel this contract, the supplier has fifteen (15) days to refund any payment you have made.
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