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Gardyn Return Policies
Gardyn System
We understand that gifting happens at different times throughout the holiday season, and we are here to provide the flexibility needed so you can buy now and gift later! Starting on 11/01/2024, you have 60-days from the day you connect your device to the Gardyn app or until 2/28/2025 (whichever date is earlier) to return your Gardyn Device in its original condition in the original box. Please note that all refurbished devices are final sale.
To initiate a return, please reach out to our Customer Success team at [email protected] or chat here in the app or on the website.
If you still wish to initiate a return, please fill out the request form: [click here]. We highly encourage customers to contact our Customer Success team to receive shipping labels.
- Upon verification of your return request, Gardyn, Inc. will send you a return merchandise authorization (RMA) and the associated shipping label for the shipment of your device.
- The RMA is valid for seven (7) days after its issuance. If the device is not returned within this time frame, you will need to request a new RMA if you still want to return the device and are within the 60-day return period.
- The Gardyn Device shall be returned with all power cords and accessories that came with the device. The cost of missing, misused, or damaged items may be deducted from the refund.
- It is the customer’s responsibility to ensure that the device arrives at Gardyn’s facility in complete and original condition.
Please see the table below for return examples:
| Item | |
| Order cancellation: | Full refund |
| Unopened/original condition as delivered: | Full refund |
| Defective item (no fault of Customer)*: | Full refund |
| Opened or used item returned free of defects and in original condition: | Full refund |
| Device damaged from misuse per intended guidelines: | No Refund |
All refunds will be processed quickly after the item has been received by Gardyn and we have assessed the item’s condition.
Special Considerations:
- In the case where the customer pays shipping fees to a third party (whether at the time of delivery or to return the device on their own), these fees will not be refunded.
- Any refund will be applied back to the payment method used at the time of the purchase.
- Gardyn’s return policy does not cover damage caused by improper use or accidents subject to the terms of our limited warranty.
- Refurbished and Open Box devices are Final Sale.
*Defective items are to be determined by the Customer Success team through troubleshooting and photos.
yCubes™
Gardyn yCubes™ contain natural elements and, as such, some of them might not germinate.
No sprouts? No problem!
We are happy to replace any yCubes that don’t germinate after 28 days. Please reach out to Customer Support at [email protected], or chat here in the app or on the website, to request replacements.
Orders for yCubes™ are not eligible for returns or refunds.
Microgreens
To qualify for our Microgreens seed pad replacement policy, you must:
- Use the Nursery and all Microgreen Kit components according to our recommendations to germinate the seed pad
- Provide photos to our Customer Support Team documenting your unsprouted seed pad(s)
- Have no sprouts or almost no sprouts at the end of Day 7 of germination.
To initiate a seed pad replacement, please get in touch with us and send your photos to [email protected], or chat here in the app or on the website. Microgreens are not eligible for returns or refunds.
Bare Root Strawberries
This policy applies to Bare Root Strawberries only. Mini Strawberries fall under the yCubes™ policy above.
To qualify for our Bare Root Strawberry replacement policy, you must:
- Prepare Strawberries according to our Strawberry Arrival Guide, and place them on your Gardyn within 48 hours after their arrival. Your Gardyn must have plant food in it and cannot be in Germination Mode.
- See no leaves develop after 14 days since you placed the Strawberries on your Gardyn while maintaining regular waterings and at least 14 hours of light daily.
To initiate a Bare Root Strawberry replacement, please get in touch with us at [email protected], or chat here in the app or on the website.
Accessories & Spare Parts
Accessories and Spare Parts are eligible for return in unused/unopened condition within 14 days from the original delivery date.
To initiate a replacement, please get in touch with us at [email protected].
Gift Cards
Gift cards cannot be returned. Gardyn Gift Cards cannot be redeemed for cash or credit except where required by law.