If you are not completely satisfied with your Gardyn Home, you can return it within 60 days from the date of delivery, subject to the below conditions. We kindly encourage customers to contact our Gardyn support team with questions or difficulties. The team is always eager to assist with any questions or troubleshooting needs and can be reached at support@mygardyn.com.

If you still wish to initiate a return, please fill out the request click here.

• Upon verification of your return request, Gardyn, Inc. will send you a return merchandise authorization (RMA) and the associated shipping label for the shipment of your device.
• The RMA is valid for 7 (seven) days after its issuance. If the device is not returned within this time frame, you will need to ask for a new RMA in case you still want to return the device and are within the 60-day period.
• The Gardyn Home device shall be returned in its original packaging if possible, and include all power cords and accessories that came with the device.
• It is the customer’s responsibility to ensure that the device arrives at Gardyn’s facility in complete and delivered condition.
• The cost of shipment for returning the device shall be borne by the customer and shall be deducted of the amount refunded.
• For specific offers, Gardyn, inc. may exceptionally waive the return shipping costs. In that case, this will be explicitly mentioned in the corresponding offer.

Please see the table below for return examples:

If you return a product that is missing accessories or other bundled items that were delivered with the product, the retail price of those items will be deducted from your refund.

Return Method and Timing

Your refund will be processed quickly after the item has been received by us and we have assessed the item’s condition.

Special Considerations:

• In the case where shipping fees may have been paid by the customer during order placement, these fees will not be refunded.
• Any refund will be done on the credit card used at the time of the purchase of the device.
• Gardyn’s return policy and warranty do not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.

*Defective items are to be determined by the Customer Success team through troubleshooting and photos.

Within the Gardyn subscription, you receive yCubes™ to plant in your Gardyn Home device. The seeds they contain are natural elements and, as such, some of them might not germinate.

For Gardyn members, we are happy to replace any yCubes that do not germinate after 28 days. Non-members can have yCubes replaced from their original welcome starter set. Orders for yCubes™ are not eligible for returns or refunds. 

Please reach out to Customer Support at support@mygardyn.com, or chat with us in the app or on the website, to request their replacement credits. These credits will be added to your account balance and can be redeemed along with your one free shipment per month.

To qualify for our Microgreens seed pad replacement policy, you must:

• Be a member
• Use the Nursery and all Microgreen Kit components according to our recommendations to germinate the seed pad
• Provide photos to our Customer Support Team documenting your unsprouted seed pad(s)
• Have no sprouts or almost no sprouts at the end of Day 7 of germination.

To initiate a seed pad replacement, please get in touch with us and send your photos to support@mygardyn.com, or chat with us in the app or on the website. Microgreens are not eligible for returns or refunds.

This policy applies to bare-root Strawberries only. Mini Strawberries fall under the yCubes™ policy above.

To qualify for our Strawberry replacement policy, you must:

• Be a member
• Prepare Strawberries according to our Strawberry Arrival Guide, and place them on your Gardyn within 48 hours after their arrival. You Gardyn must have plant food and not be in Germination Mode.
• See no leaves develop after 14 days since you placed the Strawberries on your Gardyn while maintaining regular waterings and at least 14 hours of light daily.
• Provide photos to our Customer Support Team documenting your Strawberries without new leaves, including photos of where the base of the plant meets the rockwool, and of the roots beneath the rockwool.

To initiate a bare-root Strawberry replacement, please get in touch with us and send your photos to support@mygardyn.com, or chat with us in the app or on the website. Bare-root Strawberries are not eligible for returns or refunds.

Accessories and Spare Parts are eligible for return in unused/unopened condition within 14 days from the original delivery date.

To initiate a replacement, please get in touch with us at support@mygardyn.com.