Gardyn Home Return Policy
Effective Date of Current Policy: September 1, 2019
If you are not satisfied with your Gardyn Home, you can return it within 60 days upon receipt. To initiate a return, please contact us at firstname.lastname@example.org.
Gardyn’s warranty doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.
Because of the size and weight of the Gardyn Home, we do not offer a refund for any shipping charges you may have paid to receive your device.
Upon verification of the completeness and validity of your return request, Gardyn, Inc. will send you a return merchandize authorization (RMA) and the associated shipping label for shipment of your device.
The RMA is valid for 7 (seven) days after its issuance. If the device is not returned within this time lapse, you will need to ask for a new RMA in case you still want to return the device and are still within the 60-day period.
The Gardyn Home device shall be returned in its original packaging, complete and in perfect condition. It is the customer’s entire responsibility to ensure that the device arrives at Gardyn’s facility complete and in perfect condition. The cost of shipment for returning the device shall be borne by the customer and shall be deducted of the amount refunded.
If your Gardyn Home is returned in damaged condition or with missing parts, you may be charged an additional restocking fee as determined by Gardyn Inc at its sole discretion.
Any refund will be done on the credit card used at the time of the purchase of the device.
As part of the Gardyn subscription, you can receive yCubes™ to plant in your Gardyn Home device.
The seeds they contain are natural elements and, as such, some of them might not germinate.
Gardyn Inc cannot be held responsible for any seed that may not germinate and no return request shall be accepted by Gardyn, Inc when it comes to yCubes™ or yCube boxes or any accessories or parts shipped separately from the Gardyn Home device. See our subscription policy.