Gardyn Home Return Policy

Effective Date of Current Policy: July 25, 2020

Gardyn Home

If you are not satisfied with your Gardyn Home, you can return it within 60 days from the date of delivery, subject to the below conditions. We highly encourage any customer who purchases a Gardyn Home to reach out to the Gardyn support team at support@mygardyn.com to answer any question or get support on starting their device.

If you still wish to initiate a return, please contact us at support@mygardyn.com.

Gardyn’s warranty doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty

Because of the size and weight of the Gardyn Home, we do not offer a refund for any shipping charges you may have paid to receive your device. 

Upon verification of the completeness and validity of your return request, Gardyn, Inc. will send you a return merchandise authorization (RMA) and the associated shipping label for shipment of your device. 

The RMA is valid for 7 (seven) days after its issuance. If the device is not returned within this time lapse, you will need to ask for a new RMA in case you still want to return the device and are still within the 60-day period.

The Gardyn Home device shall be returned in its original packaging, complete and in perfect condition.

It is the customer’s entire responsibility to ensure that the device arrives at Gardyn’s facility complete and in perfect condition. 

The cost of shipment for returning the device shall be borne by the customer and shall be deducted of the amount refunded.

For specific offers, Gardyn, inc. may exceptionally waive the return costs. In that case, this is explicitly mentioned in the corresponding offer.

Item

 

Order cancellation processed prior shipment

Full refund

Order cancellation processed after shipment

Full refund

Unopened / original condition as shipped

Return shipping cost shall be borne by customer and will be deducted from the amount refunded 

Defective item (no fault of Customer)

Full refund. Return shipping cost waived.

Opened or used item returned in original packaging

Return shipping cost borne by customer and deducted.

A restocking fee equals to $50 will be deducted for restocking.

The cost of missing, misused, damaged items will be deducted from the refund.

Opened or used item not returned in original packaging

Return shipping cost borne by customer and deducted.

A restocking fee equals to $100 will be deducted for restocking.

The cost of missing, misused, damaged items will be deducted from the refund.

Damaged device

No refund

Any purchase connected to a Special Program*

No refund

If you return a product that is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.

Return Method and Timing

Your refund will be processed after the item has been received by us and we have assessed the item’s condition.

Special Considerations:

Original shipping fees will not be refunded.

Any refund will be done on the credit card used at the time of the purchase of the device.

*Special Programs are defined as discounted prices or promotions not available to the general public.

yCubes™

Within the Gardyn subscription, you receive yCubes™ to plant in your Gardyn Home device. The seeds they contain are natural elements and, as such, some of them might not germinate. Gardyn Inc cannot be held responsible for any seed that may not germinate and no return request shall be accepted by Gardyn Inc when it comes to yCubes or yCube boxes or any accessories or parts shipped separately from the Gardyn Home device. See our Gardyn Membership Terms .

Accessories / parts

No return/ refund will be made on accessories / parts purchased independently.

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