Gardyn Home

If you are not satisfied with your Gardyn Home, you can return it within 60 days from the date of delivery, subject to the below conditions. We highly encourage any customer who purchases a Gardyn Home to reach out to the Gardyn support team at support@mygardyn.com to answer any question or get support on starting their device.

If you still wish to initiate a return, please contact us at support@mygardyn.com.

Gardyn’s warranty doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty. 

Because of the size and weight of the Gardyn Home, we do not offer a refund for any shipping charges you may have paid to receive your device. 

Upon verification of the completeness and validity of your return request, Gardyn, Inc. will send you a return merchandise authorization (RMA) and the associated shipping label for shipment of your device. 

The RMA is valid for 7 (seven) days after its issuance. If the device is not returned within this time lapse, you will need to ask for a new RMA in case you still want to return the device and are still within the 60-day period.

The Gardyn Home device shall be returned in its original packaging, complete and in perfect condition.

It is the customer’s entire responsibility to ensure that the device arrives at Gardyn’s facility complete and in perfect condition. 

The cost of shipment for returning the device shall be borne by the customer and shall be deducted of the amount refunded.

For specific offers, Gardyn, inc. may exceptionally waive the return costs. In that case, this is explicitly mentioned in the corresponding offer.

If you return a product that is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.

Return Method and Timing

Your refund will be processed after the item has been received by us and we have assessed the item’s condition.

Special Considerations:

Original shipping fees will not be refunded.

Any refund will be done on the credit card used at the time of the purchase of the device.

*Special Programs are defined as discounted prices or promotions not available to the general public.

yCubes™

Within the Gardyn subscription, you receive yCubes™ to plant in your Gardyn Home device. The seeds they contain are natural elements and, as such, some of them might not germinate. For Gardyn members, we are happy to replace any yCubes that do not germinate after 28 days. Members can reach out to Customer Support at support@mygardyn.com, or chat with us in the app or on the website, to request their replacement credits. These credits will be added to your account balance and can be redeemed along with your one free shipment per month.

Microgreens

To qualify for our Microgreens seed pad replacement policy, you must:

• Be a member
• Use the Nursery and all Microgreen Kit components according to our recommendations to germinate the seed pad
• Provide photos to our Customer Support Team documenting your unsprouted seed pad(s)
• Have no sprouts or almost no sprouts at the end of Day 10 of germination.

To initiate a seed pad replacement, please get in touch with us and send your photos to support@mygardyn.com, or chat with us in the app or on the website.

Strawberries

This policy applies to the bare-root Strawberries only. Mini Strawberries fall under the yCube policy above. To qualify for our Strawberry replacement policy, you must:

• Be a member
• Prepare Strawberries according to our Strawberry Arrival Guide, and place them on your Gardyn within 48 hours after their arrival. You Gardyn must have plant food and not be in Germination Mode.
• See no leaves develop after 14 days since you placed the Strawberries on your Gardyn while maintaining regular waterings and at least 14 hours of light daily.
• Provide photos to our Customer Support Team documenting your Strawberries without new leaves, including photos of where the base of the plant meets the rockwool, and of the roots beneath the rockwool.

To initiate a Strawberry replacement, please get in touch with us and send your photos to support@mygardyn.com, or chat with us in the app or on the website.

Accessories & Spare Parts

No return or refund will be made on accessories or spare parts purchased independently.