Gardyn Return Policies

Gardyn Home System
From 11/15/2023 – 12/31/2023, Gardyn is extending our standard 60-day return policy. Starting on 11/15/2023, you have 60 days from the date of first pairing or until 2/28/2024 (whichever date is earlier) to return your Gardyn Home Device in its original condition in the original box.
We understand that gifting happens at different times throughout the holiday season so we want to provide flexibility so you can buy now and gift later! To initiate a return, please reach out to our Customer Success team at support@mygardyn.com or chat with us in the app or on the website.
We encourage customers to contact our Gardyn support team with questions or difficulties. Our team is always eager to assist with any questions or troubleshooting needs.

If you still wish to initiate a return, please fill out the request form: [click here]. We highly encourage customers to contact our Customer Success team to receive shipping labels.

  • Upon verification of your return request, Gardyn, Inc. will send you a return merchandise authorization (RMA) and the associated shipping label for the shipment of your device.
  • The RMA is valid for seven (7) days after its issuance. If the device is not returned within this time frame, you will need to request a new RMA if you still want to return the device and are within the 60-day return period.
  • The Gardyn Home device shall be returned with all power cords and accessories that came with the device. The cost of missing, misused, or damaged items may be deducted from the refund.
  • It is the customer’s responsibility to ensure that the device arrives at Gardyn’s facility in complete and original condition.

Please see the table below for return examples:

Item 
Order cancellation:

Full refund

Unopened/original condition as delivered:

Full refund

Defective item (no fault of Customer)*:

Full refund

Opened or used item returned free of defects and in original condition:

Full refund

Device damaged from misuse per intended guidelines:

No Refund

If a product is returned with missing accessories or other bundled items that were delivered with the product, the retail price of those items may be deducted from the refund.
Return Method and Timing
All refunds will be processed quickly after the item has been received by Gardyn and we have assessed the item’s condition.
Special Considerations:
  • In the case where the customer pays shipping fees to a third party (whether at the time of delivery or to return the device on their own), these fees will not be refunded.
  • Any refund will be applied back to the payment method used at the time of the purchase.
  • Gardyn’s return policy does not cover damage caused by improper use or accidents subject to the terms of our limited warranty.
  *Defective items are to be determined by the Customer Success team through troubleshooting and photos.
yCubes™
Within the Gardyn subscription, you receive yCubes™ to plant in your Gardyn Home device. The seeds they contain are natural elements and, as such, some of them might not germinate. For Gardyn members, we are happy to replace any yCubes that do not germinate after 28 days. Non-members can have yCubes replaced from their original welcome starter set. Orders for yCubes™ are not eligible for returns or refunds.  Please reach out to Customer Support at support@mygardyn.com, or chat with us in the app or on the website, to request their replacement credits. These credits will be added to your account balance and can be redeemed along with your one free shipment per month.
Microgreens

To qualify for our Microgreens seed pad replacement policy, you must:

  • Be a member
  • Use the Nursery and all Microgreen Kit components according to our recommendations to germinate the seed pad
  • Provide photos to our Customer Support Team documenting your unsprouted seed pad(s)
  • Have no sprouts or almost no sprouts at the end of Day 7 of germination.

To initiate a seed pad replacement, please get in touch with us and send your photos to support@mygardyn.com, or chat with us in the app or on the website. Microgreens are not eligible for returns or refunds.

Bare Root Strawberries

This policy applies to Bare Root Strawberries onlyMini Strawberries fall under the yCubes™ policy above.

To qualify for our Bare Root Strawberry replacement policy, you must:

  • Prepare Strawberries according to our Strawberry Arrival Guide, and place them on your Gardyn within 48 hours after their arrival. Your Gardyn must have plant food in it and cannot be in Germination Mode.
  • See no leaves develop after 14 days since you placed the Strawberries on your Gardyn while maintaining regular waterings and at least 14 hours of light daily.

To initiate a Bare Root Strawberry replacement, please get in touch with at support@mygardyn.com, or chat with us in the app or on the website.

Accessories & Spare Parts

Accessories and Spare Parts are eligible for return in unused/unopened condition within 14 days from the original delivery date.

 

To initiate a replacement, please get in touch with us at support@mygardyn.com.

Gift Cards

Gift cards cannot be returned. Gardyn Gift Cards cannot be redeemed for cash or credit except where required by law.